Tips to Help You Protect Your Customer Information

Assistance to victims of identity theft

If you suspect that someone has had unauthorized access to your account with us, or access to your personal identifying information such as your Social Security Number or credit card information, please notify us immediately so we can take action to protect you. Call us at 1–800–TO–WELLS (1–800–869–3557), visit us online at, or visit us at your nearest Wells Fargo location.

In addition, you should also report the crime to your local law enforcement agency and to the Federal Trade Commission (FTC). To speak with a trained FTC telephone counselor, call toll–free at 1–877–IDTHEFT (1–877–438–4338). Or to enter information about your complaint into a secure FTC online database, go to The site also provides links to numerous consumer education materials.

Ways to limit direct marketing you may receive from outside sources

There are outside agencies and companies, including national consumer credit reporting agencies, that compile mailing lists for purchase by marketers. You may wish to have your name removed from many of these lists by following the procedures outlined below.

Direct Marketing Association member companies

To remove your name from direct mail lists of members of the Direct Marketing Association (DMA), send a written request with your name, address, and Social Security Number (if it was included in the mailing you received) to the Direct Marketing Association. The DMA is responsible for notifying its members (i.e., the agencies and companies that compile mailing lists) that you want your name removed from the lists they sell. Your name and address remains in the DMA's consumer exclusion files for five years.

DMA Mail Preference Service
P.O. Box 643
Carmel, NY 10512

Or contact the Direct Marketing Association via web site at

National Consumer Credit Reporting Agencies (credit bureaus)

If you want to reduce the number of credit offers you receive, contact the National Consumer Credit Reporting Agencies at 1-888-567-8688 (1-888-5-OPTOUT). Financial institutions and other companies provide information to the Credit Bureaus for credit verification, fraud control purposes, and prevention of identity theft. You may direct these agencies not to sell or share this information about you for marketing purposes.

You must register your own name and address with these organizations, because they cannot process any requests from us. Be sure to include any variations of your name, address and other information that have appeared in mailings or telephone calls that you have received.

Additional privacy provisions apply to the use of Wells Fargo’s online services. See for more information.