Frequently Asked Questions
- General Questions
- Account Questions
- Registering/Enrolling
- Payment Information
- Technical Questions
- Security
General Questions
What accounts can I view on Wells Fargo Financial Cards Online Customer Service?In order to view account information on Wells Fargo Financial Cards Online Customer Service, the front of your card must have the Wells Fargo Financial Cards logo on it. You can also refer to your statement and verify the mailing address for payments is for Wells Fargo Financial Cards. Other accounts you have with other Wells Fargo affiliates will not be available on Wells Fargo Financial Cards Online Customer Service. Please refer to information you have from other Wells Fargo affiliates to determine how to access your account information online.
What information is needed to use Wells Fargo Financial Cards online customer service?You will be asked to provide account and security information. This information helps us to authenticate you and to provide you with the correct account information.
How do I change my personal information? Call Customer Service at 1-800-247-9215 or mail your request to Wells Fargo Financial Cards, P.O. Box 10347
Des Moines, IA 50306.
Is there any cost to view my transactions online?This is a free service provided to you as a feature of your Wells Fargo Financial Cards Credit Card.
When I click the Back button on my internet browser tool bar, I lose my connection.Please use the navigation items on the top of the page. When a user clicks on their browser's back button, it disconnects you from the web page you're trying to reach.
What browsers are compatible with Wells Fargo Bank Online Customer Service?Microsoft® Internet Explorer version 11.0 or higher Windows®
Chrome® Web browser
Firefox® Web browser
Chrome® Web browser
Firefox® Web browser
Account Questions
What account information can I see on Wells Fargo Financial Cards Online Customer Service?Wells Fargo Financial Cards Online Customer Service includes account summary information and your monthly transaction activity. For your convenience, you can also view your transaction activity since the date of your latest paper statement that was mailed to you.
You may also click on the Services tab to request a copy of your Account Agreement.
Who do I contact if I have an issue with an item within my online transaction activity?You may also click on the Services tab to request a copy of your Account Agreement.
If you have questions about charges to your account, transactions on your account or any other account information displayed on this Web site, please call 1-800-247-9215.
How do I select a Personal Identification Number (PIN) to gain access to cash at ATM machines?To obtain your Personal Identification Number, please call 1-800-247-9215.
What if my credit card gets lost or stolen?If you have a missing credit card, report it immediately to our 24-hour Customer Service number, 1-800-247-9215. We will cancel your card and send you a new one.
Am I able to download into Quicken® or other software?You are able to download certain information into Quicken®, Microsoft® Money, and other software that you have installed on your computer. You are responsible for obtaining a valid and separate license agreement with the provider of the Personal Financial Management Software. If you are having technical problems with this software, please contact your software provider.
Registering/Enrolling
How do I register for online services?In the "Register Now" box, enter your account number in the Account Number field and click Submit.
Complete registration by answering the security questions and creating your User ID and Password.
You must have a valid email address in order to access online services.
A confirmation code will be emailed and you must enter the code before you will be given access to online services.
After registration is complete, you can sign on with your user name and password to access your online services. For your security, the password can be changed at any time under Account Info/Change Password.
How do I sign in to Wells Fargo Financial Cards Online Customer Service?Complete registration by answering the security questions and creating your User ID and Password.
You must have a valid email address in order to access online services.
A confirmation code will be emailed and you must enter the code before you will be given access to online services.
After registration is complete, you can sign on with your user name and password to access your online services. For your security, the password can be changed at any time under Account Info/Change Password.
After completing the registration process above, simply enter your user name and password in the "Sign In" fields and click submit.
I have registered. Why can't I sign on?
You may have difficulty signing on if:
1. You entered your user name and password incorrectly. User names and passwords are alphanumeric-case sensitive. If you forget your user name or password, you can still access your account by re-registering with your credit card number.
2. You tried to sign on three times in a row with the incorrect user name or password. In this case, you are locked out of the system. You can still access your account by re-registering with your credit card number.
3. There are problems with your Internet connection or with our system. Try again later.
I have more than one account with Wells Fargo Financial Cards; do I need a unique user id and password for each account?1. You entered your user name and password incorrectly. User names and passwords are alphanumeric-case sensitive. If you forget your user name or password, you can still access your account by re-registering with your credit card number.
2. You tried to sign on three times in a row with the incorrect user name or password. In this case, you are locked out of the system. You can still access your account by re-registering with your credit card number.
3. There are problems with your Internet connection or with our system. Try again later.
No. After enrolling, the Account Summary page will be displayed. Simply click on the Add/View Accounts tab, and register your other Wells Fargo Financial Cards accounts.
Once you have added your accounts, you will be directed to the Add/View Accounts page where you will be able to select the account you wish to view.
Once you have added your accounts, you will be directed to the Add/View Accounts page where you will be able to select the account you wish to view.
Payment Information
Where do I send my payments?Please make checks payable to Wells Fargo Financial Cards and include your account number on the check.
Send payments via regular mail to:
Are there other ways I can make payments?Send payments via regular mail to:
Wells Fargo Card Services
P.O. Box 71118
Charlotte, NC 28272-1118
This address is provided for your convenience. Please refer to your payment coupon and send all future payments to the address shown.
Yes. You may make a payment online, see "How do I make an online payment?" for details. You may also call customer service at 1-800-247-9215 to make a payment over the phone. Additional fees may apply for phone payments, refer to your cardholder agreement for details or contact customer service. You may also sign up for our Automatic Payment program, please contact customer service for details.
How do I make an online payment?Enroll now and make your payment online any time. Wells Fargo Financial Cards does not charge a fee for this service. Follow these steps to enroll and pay online:
1. Create a User ID. This can be the same as your online account access ID as long as it is alpha/numeric and between 4-20 characters long. When you select your Online Payment User ID, you must remember it exactly (it is case sensitive).
2. You must also supply your name as it appears on your billing statement, your account number, the last four digits of the primary account holder's social security number, an email address and security questions and answers.
3. Your Online Payment Password must be between 8- 20 characters and must meet 3 of the 4 following requirements:
- Upper case letter
- Lower case letter
- Number
- Special Character
Additional information regarding Online Payments can be found by clicking on the Help/FAQs link for Online Payments.
Technical Questions
I am unable to access the Online Payment link?You may need to disable your pop-up blocker through your Internet Browser. Please contact your Internet Provider on how to disable your pop-up blocker.
Security
What security measures does Wells Fargo Financial Cards Online Customer Service use?On Wells Fargo Financial Cards Online Customer Service we use advanced encryption techniques to protect your information. In addition to our online security we provide, we require you to validate your identity and identify your account before displaying any transaction activity information online.
For your SecurityTo ensure your privacy, your password is masked as you enter it on the screen. For your security, your Wells Fargo Financial Cards Online Customer Service password should be changed once per month. Memorize your password and never write it down or reveal it to anyone, including bank personnel. Wells Fargo Financial Cards will never contact you and ask you to provide your password. Do not let other people use your password. By giving your password to another person, you take full responsibility (until you notify us) for all transactions made by that person or by anyone else to whom they may give your password.
