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Login Questions
To access the site quickly, right click your mouse anywhere on your desktop screen and select "new" on the pull down menu. From this menu select "shortcut" and type in the box financial.wellsfargo.com/retailservices/en_CA/index.html. This will create a new icon on your desktop that gives you direct access to the site.
You will receive your password in a letter from Wells Fargo Financial Retail Services. Keep this letter for your records in case you should encounter any problems.
Only one username and password will be assigned to your store, so anyone in your store who has this information will be able to login. Each individual store should decide who has access to this confidential username and password.
First go to financial.wellsfargo.com/retailservices/en_CA/index.html and click the "Login" link. Select the "Forgot Password?" link. Once in this screen you will be prompted to enter your Dealer ID, System Code and Initial Password to change your password.
If it's time to change your password, select the "Change Password" link and follow the instructions.
If you have forgotten the required information or this does not work, please go to "Need Help?" and call Customer Service at 1-800-292-4045.
Please call 1-800-292-4045. For security reasons, the system will automatically lock a user out after five failed login attempts. Your username and password will need to be reset by Customer Service Support.
Each password is active for 90 days. You will be asked to change your password when the 90 days is close to expiration.
Credit Application Questions
After submitting the application, it should take approximately 30 seconds to receive an answer of approval, denial or pending. If you have not received a decision within 30 seconds please go to your Recent Applications page to check the status of the application. If the application is not listed, go to "Need Help?" and contact our Customer Service number.
You should follow the same procedures that are currently in place for processing non-Internet charges.
Your customer can use their account immediately upon receiving an approval from Wells Fargo Financial National Bank.
If an application is submitted after regular business hours or requires additional review, it may show "Pending". However, if the application was submitted during normal business hours, please wait 5 minutes. If you do not receive an autofax or call back, go to your Recent Applications page and the customer should be listed in the search results. Follow the procedures to update the status of the application.
If necessary, obtain the additional information needed to process the application from the customer. Then contact our Customer Service team at 1-800-292-4045.
Your customer will be notified of this decision in writing within 30 days. You will also receive a call back or autofax explaining the customer was declined.
Yes, autofax decisions will still be sent to you on all decisions.
Feel free to call our Customer Service team at 1-800-292-4045 to verify your question.
Technical Questions
If you are unable to submit an application due to technical problems, you should follow your normal procedures for non-Internet applications. Fax the application to Wells Fargo Financial Retail Services at 1-800-325-9688. This process should take approximately 10-15 minutes to return a decision. These applications will not show up on your Recent Applications web page.
You can check the application status on the Recent Applications page. If the application is not listed on the Recent Applications page, click the "Need Help?" Link and call our Technical Support team at 1-800-204-1878.
If you completed the application and clicked "Submit", you should have seen a screen with a timer counting down the seconds until a decision was reached. If you saw this screen and the application is still not on your application status list, click the "Need Help"? link and call Technical Support at 1-800-204-1878.
Wells Fargo Financial is committed to protecting our customers' privacy at all times. We do not share customer information with outside companies for purposes of selling their products and services to customers, unless the sharing is in connection with: maintaining or servicing an account with us, or with a third party as part of a private label credit card program or other extension of credit on behalf of the third party, or marketing of our own products or services. We maintain security standards and procedures designed to protect customer information, and we continue to test and update our technology to improve the protection of such information. Read more about our Privacy Policy online.
The only thing needed is Internet access through a modem and phone line, and a browser such as Internet Explorer, Netscape, etc.
If you have other questions or need help using the Online Resource Centre, please contact our Online Resource Centre Help Center:
Customer Service 1-800-292-4045
Technical Support 1-800-204-1878
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