Answers to frequently asked questions
Login Questions
Credit Application Questions
Technical Questions
Where do I login?
Go to www.wffrs.com. Click the "Login" link in the Online
Dealer Center menu box to the left of the page.
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How do I set-up a
desktop shortcut to the credit application web site?
To access the site quickly, right click your mouse anywhere on your
desktop screen and select "new" on the pull down menu.
From this menu select "shortcut" and type in the box http://www.wffrs.com.
This will create a new icon on your desktop that gives you direct
access to the site.
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How will I receive
my initial password to login once I am set-up?
You will receive your password in a letter from Wells Fargo Financial
Retail Services. Keep this letter for your records in case you should
encounter any problems.
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Who in the store
will have access to the credit application site?
Only one username and password will be assigned to your store, so
anyone in your store who has this information will be able to login.
Each individual store should decide who has access to this confidential
username and password.
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If I forgot or need
to change my password what should I do?
First go to www.wffrs.com and click the "Login" link.
Select the "Forgot Password?" link. Once in this screen
you will be prompted to enter your Dealer ID, System Code and Initial
Password to change your password.
If it's time to change your password, select
the "Change Password" link and follow the instructions.
If you have forgotten the required information
or this does not work, please go to “Need Help?” and
call Customer Service at 1-800-292-4045.
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I tried to
login and it says that I am locked out. What should I do?
Please call 1-800-292-4045. For security reasons, the system will
automatically lock a user out after five failed login attempts.
Your username and password will need to be reset by Customer Service
Support.
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How long is
my password good for?
Each password is active for 60 days. You will be asked to change
your password when the 60 days is close to expiration.
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How will I
know if the application is approved?
After submitting the application, it should take approximately 30
seconds to receive an answer of approval, denial or pending. If
you have not received a decision within 30 seconds please go to
your Recent Applications page to check the status of the application.
If the application is not listed, go to “Need Help?”
and contact our Customer Service number.
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I submitted
an application that was "Approved." What happens next?
You should follow the same procedures that are currently in place
for processing non-Internet charges.
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How soon can
my customer use their new account?
Your customer can use their account immediately upon receiving an
approval from Wells Fargo Financial National Bank.
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I submitted
an application that was "Pending." What happens next?
If an application is submitted after regular business hours or requires
additional review, it may show "Pending." However, if
the application was submitted during normal business hours, please
wait 5 minutes. If you do not receive an autofax or call back, go
to your Recent Applications page and the customer should be listed
in the search results. Follow the procedures to update the status
of the application.
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Who do I contact
if I have been instructed to provide additional information regarding
a pending application?
If necessary, obtain the additional information needed to process
the application from the customer. Then contact our Customer Service
team at 1-800-292-4045.
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What happens
if the application is declined?
Your customer will be notified of this decision in writing within
30 days. You will also receive a call back or autofax explaining
the customer was declined.
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Will I continue
to receive autofax decisions?
Yes, autofax decisions will still be sent to you on all decisions.
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What if I
think that the customer may already have an account with Wells Fargo
Financial through my store?
Feel free to call our Customer Service team at 1-800-292-4045 to
verify your question.
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What should
I do if I'm having Internet problems that won't let me finish the
application?
If you are unable to submit an application due to technical problems,
you should follow your normal procedures for non-Internet applications.
Fax the application to Wells Fargo Financial Retail Services at
1-800-325-9688. This process should take approximately 10-15 minutes
to return a decision. These applications will not show up on your
Recent Applications web page.
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What should
I do if I submitted an application, but the page timed out before
the decision came back?
You can check the application status on the Recent Applications
page. If the application is not listed on the Recent Applications
page, click the “Need Help?” Link and call our Technical
Support team at 1-800-204-1878.
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I submitted
an application but it's not showing up in the Recent Applications
page. What should I do now?
If you completed the application and clicked "Submit,"
you should have seen a screen with a timer counting down the seconds
until a decision was reached. If you saw this screen and the application
is still not on your application status list, click the “Need
Help?” link and call Technical Support at 1-800-204-1878.
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How secure
is my customer's information provided on the application?
Wells Fargo Financial is committed to protecting our customers'
privacy at all times. We do not share customer information with
outside companies for purposes of selling their products and services
to customers, unless the sharing is in connection with: maintaining
or servicing an account with us, or with a third party as part of
a private label credit card program or other extension of credit
on behalf of the third party, or marketing of our own products or
services. We maintain security standards and procedures designed
to protect customer information, and we continue to test and update
our technology to improve the protection of such information. Read
more about our Privacy Policy
online.
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What additional
hardware/software do I need to access online application and hardware
processing?
The only thing needed is Internet access through a modem and phone
line, and a browser such as Internet Explorer, Netscape, etc.
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Other questions?
If you have other questions or need help using the Online Dealer
Center, please contact our OnLine Dealer Help Center:
Customer Service 800-292-4045
Technical Support 800-204-1878
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