Credit Card FAQs

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General Questions

Yes, you can make your payment online. Enroll now and make your payment any time. There are no fees charged for this service by Wells Fargo Financial Bank. However, fees may be assessed and billed separately by your funding provider and online service provider. Please contact those providers directly for more information.

Simply collect your statements for your other accounts that you want to transfer and call our Fast Cash & Balance Transfer Hotline toll-free at 1-866-409-0586 to transfer them verbally to your Wells Fargo Financial Bank credit card. You may also request convenience checks or have cash advances from your credit card account deposited into your checking account to write a personal check.

You can use your Wells Fargo Financial Bank credit card to access cash at any ATM displaying the Visa®, MasterCard®, or Cirrus® logo. You may also get cash by presenting your credit card along with identification at most banks.

Yes, call our Fast Cash & Balance Transfer Hotline toll-free at 1-866-409-0586 for details on our electronic cash transfer program. about the fastest way to get cash.

If you have a missing credit card, report it immediately to our 24 hour Customer Service at 1-877-906-6055 and choose Option 5. This number is also printed on your monthly statements. We will cancel your card and send you a new one.

With both Visa® and MasterCard®, you are 100% protected from unauthorized use of your card – no matter where you shop.

Yes, you can order convenience checks over the phone. There is no charge for ordering convenience checks. Just call customer service at 1-877-906-6055.

Our Automatic Payment Plan automatically deducts the minimum payment shown on your statement. The payment will be deducted from your designated checking or savings account and be credited to your account on the due date shown on your monthly statement.

Our Customer Service Department is available Monday - Friday 7am-10pm, Saturday 8am-5pm, and Sunday 9am-5pm, Central time. Automated information is available 24 hours a day. Call us toll-free at 1-877-906-6055.

Yes, you can access your account information online anytime at to view balances, available credit, current payments due and due dates, amount and date of payments received, date of most recent statement, current transactions, and previous statements.

 

Product & Pricing Questions

Wells Fargo Financial Bank offers unsecured credit cards with credit lines of up to $10,000. NowLine® Visa® Platinum home equity line of credit limits start at $5,000 with the actual limit depending on the amount of home equity you have available and other factors. Your actual credit line will be determined when you apply.

Your credit limit is automatically reviewed annually for an increase. You may also call a customer service representative at 1-877-906-6055 to request a credit line increase.

Yes. Please read the terms and conditions for the credit card for information regarding fees and finance charges.

NowLine® is a home equity line of credit accessible through a Visa® Platinum credit card. With NowLine® you can access your home equity without having to refinance every time you need money. Not available in all states.

Call 1-800-409-0587 to contact a NowLine professional or visit your local Wells Fargo Financial office. Check our location finder for the .

The initial annual fee will be charged when your account is first used. After that, the annual fee will be charged each year on the anniversary of the date your card was issued.

Chargegard protection is credit card insurance that will protect your credit card balance in the event you are unable to make payments under covered circumstances. Terms and conditions apply. Not available in Minnesota.

 

Credit Card Application Questions

Your name, address, date of birth, sources of income and current debts. It's a short process that will allow us to process your application. To apply, call Wells Fargo Financial Bank at 1-877-906-6055, or visit the Wells Fargo Financial .

Please refer to Wells Fargo Financial's .

If you have questions regarding the credit approval process, call the Wells Fargo Financial Bank Customer Service Department at 1-877-906-6055.

You are always welcome to apply for credit at Wells Fargo Financial Bank.

You will receive your new credit card about 7-10 days after your application has been approved and processed. When you receive your card, you will need to call the toll-free telephone number on your card to activate it for usage and select your personalized PIN.

Both your primary card and additional card(s) will be mailed at the same time in the same envelope. Your cards will arrive within 7-10 days after approval.

 

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